Privacy Policy for JB Audio
Effective Date: 06 JUNE 2025
Website: www.jbaudio.com.au
ABN: 35996564572
JB Audio (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal information through your use of our website and services.
- Collection of Personal Information
We may collect personal information such as your name, email address, phone number, billing and shipping address, payment details (processed securely via third-party providers), as well as information about your IP address and device or browser type. This information may be collected when you make a purchase or enquiry, subscribe to our newsletter, use our website, or contact our customer service team. We may also collect data through cookies and similar tracking technologies.
- Use of Personal Information
Your personal information is used to process orders and deliver products, respond to enquiries, provide support, send order confirmations and promotional materials, improve website functionality and customer experience, and comply with legal or regulatory requirements. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Disclosure of Personal Information
We do not sell or rent your personal information to others. However, we may disclose your information to trusted service providers who assist in operating our business, such as payment gateways, delivery partners, and email marketing platforms. It may also be disclosed to IT service providers or contractors who help maintain our website, or to government authorities where required by law. Any third party we engage is contractually obligated to protect your data.
- Storage and Security
We take reasonable steps to ensure your personal information is protected from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Your information is stored on secure servers and transmitted using encrypted connections (SSL). Where data is stored or processed overseas, we ensure it meets the standards required under the Australian Privacy Principles.
- Cookies and Website Tracking
Our website uses cookies to enhance your experience, analyse site traffic, and remember your preferences. You can manage or disable cookies in your browser settings, though this may affect the functionality of our website.
- Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, or incomplete. To make such a request, please contact us using the details provided below. We may require verification of your identity and will respond within a reasonable timeframe.
- Overseas Disclosure
In some instances, your personal information may be stored or processed by service providers located outside Australia. In such cases, we ensure that the recipient provides a level of protection consistent with the Australian Privacy Principles.
- Complaints
If you believe we have breached your privacy or mishandled your personal information, you are encouraged to contact us directly. We take all complaints seriously and will investigate and respond as promptly as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on our website, and by continuing to use our site, you agree to the updated terms.
- Contact Us
For questions, access or correction requests, or to make a complaint, please contact:
JB Audio
Email: [email protected]
Phone: 1300 018 706
Privacy Policy for JB Audio
Effective Date: 06 JUNE 2025
Website: www.jbaudio.com.au
ABN: 35996564572
JB Audio (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal information through your use of our website and services.
- Collection of Personal Information
We may collect personal information such as your name, email address, phone number, billing and shipping address, payment details (processed securely via third-party providers), as well as information about your IP address and device or browser type. This information may be collected when you make a purchase or enquiry, subscribe to our newsletter, use our website, or contact our customer service team. We may also collect data through cookies and similar tracking technologies.
- Use of Personal Information
Your personal information is used to process orders and deliver products, respond to enquiries, provide support, send order confirmations and promotional materials, improve website functionality and customer experience, and comply with legal or regulatory requirements. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Disclosure of Personal Information
We do not sell or rent your personal information to others. However, we may disclose your information to trusted service providers who assist in operating our business, such as payment gateways, delivery partners, and email marketing platforms. It may also be disclosed to IT service providers or contractors who help maintain our website, or to government authorities where required by law. Any third party we engage is contractually obligated to protect your data.
- Storage and Security
We take reasonable steps to ensure your personal information is protected from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Your information is stored on secure servers and transmitted using encrypted connections (SSL). Where data is stored or processed overseas, we ensure it meets the standards required under the Australian Privacy Principles.
- Cookies and Website Tracking
Our website uses cookies to enhance your experience, analyse site traffic, and remember your preferences. You can manage or disable cookies in your browser settings, though this may affect the functionality of our website.
- Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, or incomplete. To make such a request, please contact us using the details provided below. We may require verification of your identity and will respond within a reasonable timeframe.
- Overseas Disclosure
In some instances, your personal information may be stored or processed by service providers located outside Australia. In such cases, we ensure that the recipient provides a level of protection consistent with the Australian Privacy Principles.
- Complaints
If you believe we have breached your privacy or mishandled your personal information, you are encouraged to contact us directly. We take all complaints seriously and will investigate and respond as promptly as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on our website, and by continuing to use our site, you agree to the updated terms.
- Contact Us
For questions, access or correction requests, or to make a complaint, please contact:
JB Audio
Email: [email protected]
Phone: 1300 018 706